Refund & Returns Policy

Thank you for shopping at Blue Light Defenders. We are committed to providing high-quality blue light blocking glasses for gamers. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at sanjukta.sanju@gmail.com with your order number, a description of the issue, and any supporting photos if applicable.
  2. Wait for Approval: Once your return request is approved, we will provide you with return shipping instructions.
  3. Ship the Item: Securely package the item in its original packaging and include the receipt or proof of purchase. Ship the item to the address provided in the return instructions.

3. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Damaged/Defective Items: If you received a damaged or defective item, we will cover the return shipping costs. Please contact us immediately upon receiving the damaged item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at sanjukta.sanju@gmail.com and follow the return process outlined above.

6. Non-Returnable Items

Certain items are non-returnable. These include:

  • Gift cards
  • Items marked as final sale

7. Late or Missing Refunds

If you haven’t received a refund yet, please check the following steps:

  1. Check Your Bank Account: It may take some time before your refund is officially posted.
  2. Contact Your Credit Card Company: There is often some processing time before a refund is posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at sanjukta.sanju@gmail.com.

8. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

We are committed to ensuring that you are completely satisfied with your purchase and our services. Thank you for shopping at Blue Light Defenders.

Last Updated: June 22, 2024